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CRM
15 Use Cases for Generative AI in Sales
Big CX News from Salesforce, HubSpot, Adobe, & Everise
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Conversational AI
10 Agentic AI Use Cases for Contact Centers
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
Contact Center
5 New Customer Expectations for 2025 (and How to Outpace Them!)
Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It
Event News
CX Awards Deadline is Fast Approaching – May 23rd
Why Agentic AI Isn’t Always the Answer
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
