Home → Generative AI
CRM
Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?
Contact Center
Zoomtopia 2024: The Analyst Hot Takes
SAP Introduces AI Agents That Collaborate Across Business Functions
Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference
Leveraging Gen AI and Amazon Connect in the Contact Center
Avaya Presents a Virtual Operations Manager for Contact Centers
Conversational AI
Mitel Launches GenAI-Powered Speech Analytics Platform
Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle
Five9 Introduces Genius AI to Simplify Contact Center AI Adoption
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
Customer Data Platform
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
The Big Salesforce-NVIDIA Announcement: A Closer Look
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
How to Compare CCaaS Platforms in 2024: The Complete Guide
