Home → Generative AI
Contact Center & Omnichannel
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
CRM & Customer Data Management
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Customer Analytics & Intelligence
Balancing Human & AI Contact Center Agents: Lessons from JetBlue
CX TV
Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
‘Reimaging CX’ – How AI is Changing the Game for Cisco
Forrester Report Predicts GenAI Will “Displace 100,000” Agents
From Passive Algorithms to Active Agents: The Rise of Agentic AI
Optimizing Your AI Agents for CX Success
Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?
Zoomtopia 2024: The Analyst Hot Takes
SAP Introduces AI Agents That Collaborate Across Business Functions
Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference
Leveraging Gen AI and Amazon Connect in the Contact Center
Avaya Presents a Virtual Operations Manager for Contact Centers
Mitel Launches GenAI-Powered Speech Analytics Platform
