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Contact Center
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
Conversational AI
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
Customer Data Platform
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
CRM
The Big Salesforce-NVIDIA Announcement: A Closer Look
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
How to Compare CCaaS Platforms in 2024: The Complete Guide
Contact Center: Why Must-Have AI is the Key to Stellar Customer Service
Contact Center AI: The Opportunities and Risks for Insurers
AI in Action: Use Cases for Faster, Smarter Contact Centers
Why You Still Need Your Agents In a World of GenAI
UJET Gains $76MN In Funding, Appoints Co-CEO to Accelerate Its Midmarket CCaaS Push
Unlimited Possibilities for Service Providers in Conversational AI
Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”
Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini
Event News
Avaya to “Redefine AI-Powered CX Solutions” at GITEX 2024
The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees
