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Customer Data Platform
Avaya Launches Experience Platform Public Cloud in India
Contact Center
Big CX News from Salesforce, NICE, Microsoft & Dubber
Kore.ai Solutions Now Available in AWS Marketplace
Conversational AI
Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism
Revolutionizing Telecom: Global CX Disruptions
Klarna is All in on AI, Plans to Slash Workforce in Half
CRM
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
25 Use Cases for Generative AI In Customer Service
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
Zendesk Report Predicts the End of Customer Wait Times
Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
What’s New in Conversational Intelligence? The Rundown
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
