Home → Generative AI
Contact Center & Omnichannel
Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini
Event News
Avaya to “Redefine AI-Powered CX Solutions” at GITEX 2024
The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees
Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?
Navigating Digital Communication Channels to Enhance Customer Interaction
T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)
ServiceNow Launches Xanadu to ‘Supercharge’ Productivity
The Evolution of Generative AI Regulations: Preparing your Contact Center
Customer Analytics & Intelligence
Avaya Launches Experience Platform Public Cloud in India
Big CX News from Salesforce, NICE, Microsoft & Dubber
Kore.ai Solutions Now Available in AWS Marketplace
Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism
Revolutionizing Telecom: Global CX Disruptions
CRM & Customer Data Management
Klarna is All in on AI, Plans to Slash Workforce in Half
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
