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Conversational AI
Zendesk Report Predicts the End of Customer Wait Times
Contact Center
Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
What’s New in Conversational Intelligence? The Rundown
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
The Future of CCaaS Platforms: 5 Expert Takes
CRM
Salesforce Embeds Tableau Pulse in Flagship CRM Platform
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success
Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities
Big CX News from Five9, NICE, Oracle & Webex
Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX
Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution
Customer Data Platform
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Big CX News from Pega, Microsoft, Kore.ai, & Bird
