Home → Generative AI
CRM & Customer Data Management
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
Contact Center & Omnichannel
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Uncategorized
What Comes After NPS Surveys?
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
CX TV
Friend or Foe? AI & the Contact Center Agent
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
10 Bad Customer Service Examples, and What You Can Learn from Them
Customer Analytics & Intelligence
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Amelia is Bringing its GenAI Solutions to the Las Vegas Strip
Customers Reject AI for Customer Service, Still Crave a Human Touch
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
