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Axos Bank Introduces a AI + Human Maturity Model for CX
Conversational AI
Webex Announces New AI Features, Targeting CX and EX Shortcomings
Contact Center
Five9 Integrates Salesforce’s Einstein into its AI Suite
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”
CRM
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Talkdesk and Cognizant Team Up on Industry-Specific Contact Center AI
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete
AWS and Korean Air Team Up to Build an “AI Contact Center”
Big CX News from NICE,Genesys, Avaya & Vonage
