Home → Generative AI
Contact Center & Omnichannel
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024
CRM & Customer Data Management
Big CX News from AWS, Snapchat, Sprinklr & IBM
Big CX News – The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce
Customer Analytics & Intelligence
What Exactly Does NVIDIA Do, and Why Should You Care?
Target Announces “Transformative” GenAI Chatbot for Team Members
Zendesk Targets “Essential” AI Startups with Global VC Arm
Big CX News from Salesforce, Microsoft, BT & ServiceNow
BT Group Taps ServiceNow to Bring GenAI & Automation Into Its Contact Centers
Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations
CX TV
How to Use GenAI to Improve Customer Service AND Cut Costs
McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?
Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?
Big CX News from NICE, Genesys, Pega, & Sanas
The Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)
Talkdesk Reveals Fresh GenAI Capabilities for Retail Users
Verint Scores $13 Million Deal with Fortune 25 Brand
