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CRM
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Contact Center
AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines
Conversational AI
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
New Virginia State Law Puts Real Guardrails on AI in Customer Support
What Does AI Really Mean for Enterprises? A Miratech Perspective
Customer Data Platform
Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls
The Forrester Wave for CRM Software 2025: Top Takeaways
Accenture Claims “Customer Service Is on the Brink”
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
Genesys Brings New AI Solutions to Contact Center Supervisors
