Home → Generative AI
Contact Center & Omnichannel
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Contact Center AI Doesn’t Have to Be Difficult (or Expensive!)
Fraudsters Are Targeting Contact Centers with Deepfakes. Here’s How.
CRM & Customer Data Management
Salesforce CEO Marc Benioff Warns of More GenAI Chatbot Blunders
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Alorica Partners with Automation Anywhere to Boost AI Capabilities
How Will GenAI Impact Customer Service in 2024? Sprinklr’s Take
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Salesforce Appoints a Chief Trust Officer for the AI-Age
Piecing Together Your Contact Center AI Strategy? Start Here.
Uncategorized
Medallia’s Latest AI Innovations Promise Premium Personalization
Customer Analytics & Intelligence
Say Hello to Rufus: Amazon’s New Chatbot
Microsoft Copilot for Service and Sales Are Now Generally Available
