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Customer Data Platform
Firefly Is an Exciting Step for Generative AI (and Adobe’s CX Mission)
Contact Center
Big CX News from Microsoft, Google, and Sprinklr
7 Generative AI Uses Cases for Contact Centers
Event News
The Future of CX: Learning from UJET at EC 2023
Google to Start Adding Apps Into a New Contact Center Marketplace
Microsoft Extends Its CPaaS Platform with New Email APIs
All the Latest CCaaS Announcements from AWS, NICE, and Zoom
Conversational AI
Cognigy and Avaya Form Conversational AI Alliance
Big CX News from Google, AWS, and Cisco
AWS Launches Step-by-Step Guides for Amazon Connect
Google Adds a Generative AI App Builder to Its CCaaS Platform
CRM
How Will Einstein GPT Improve the Contact Center?
Cisco Introduces Its “Self-Learning Contact Center” Vision
RingCentral Releases a Conversational Analytics and Automation Platform for Sales Teams
NICE Launches ‘Groundbreaking’ Generative AI Solution
Big CX News from Avaya, Google, and InMoment
