Home → Generative AI
Contact Center & Omnichannel
Microsoft Showcases How Copilot Augments Contact Center Experiences
CRM & Customer Data Management
SAP Promises Disruptive Generative AI Innovation
Big CX News from Salesforce, Zoom, and Twilio
Customer Analytics & Intelligence
The Risks of Using Generative AI In Your Business
Google’s Latest Generative AI Plans Prompt an End-User Warning from Twilio
Salesforce Sprinkles Generative AI Into Its Automation Portfolio
Workforce Engagement Management
Dialpad and Zendesk: The Latest CX Vendors to Launch Generative AI Solutions
CX TV
6 Signs You Need CCaaS In Your Contact Centre
AWS Throws Its Hat Into the Generative AI Ring
Firefly Is an Exciting Step for Generative AI (and Adobe’s CX Mission)
Big CX News from Microsoft, Google, and Sprinklr
7 Generative AI Uses Cases for Contact Centers
Event News
The Future of CX: Learning from UJET at EC 2023
Google to Start Adding Apps Into a New Contact Center Marketplace
Microsoft Extends Its CPaaS Platform with New Email APIs
All the Latest CCaaS Announcements from AWS, NICE, and Zoom
