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Voice of the Customer
InMoment Releases an “Industry-First” GPT-Fuelled Innovation for VoC
Customer Data Platform
Diving Into Adobe’s Real-Time CDP Updates
The Latest on Bard, Google’s Answer to ChatGPT
Contact Center
The Hottest Trends in CCaaS for Hybrid Work in 2023
Workforce Engagement Management
Thus Spoke ChatGPT
NICE Achieves Milestone of One Million Agents on CXone
CRM
Big CX News from Salesforce, Domo, and Genesys
The 8×8 Contact Center Gets an AI Upgrade
How Is ChatGPT Changing CX?
Salesforce Teases “The World’s First Generative AI for CRM”
Big CX News from Salesforce, Five9, NICE, and Medallia
Five9 Launches Its First ChatGPT-Powered Contact Center Offerings
What Is Text Analytics? Descriptive, Predictive, and Prescriptive
Big CX News from Google, Avaya, and Microsoft
The Latest on ChatGPT and Its Potential In the Contact Center
Google Takes on ChatGPT With “Bard” – Here’s Why It’s Great News for CX
