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Customer Analytics & Intelligence
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Contact Center & Omnichannel
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
Genesys Brings New AI Solutions to Contact Center Supervisors
Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
Five9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable Insight
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Big CX News from Salesforce, Google, Microsoft & Zoom
HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What
The Choice is Yours: Google & Salesforce Team up on AI Agents
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
