Home → Generative AI
Conversational AI
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Big CX News from Salesforce, Google, Microsoft & Zoom
Contact Center
HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback
Customer Data Platform
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What
The Choice is Yours: Google & Salesforce Team up on AI Agents
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
CRM
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
NICE Launches an Online Calculator That Estimates Contact Center AI Savings
Big CX News from Google, Cisco, HubSpot, & Pega
