Home → Generative AI
Contact Center & Omnichannel
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
5 New Customer Expectations for 2025 (and How to Outpace Them!)
Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It
Event News
CX Awards Deadline is Fast Approaching – May 23rd
Why Agentic AI Isn’t Always the Answer
CRM & Customer Data Management
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines
Customer Analytics & Intelligence
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
New Virginia State Law Puts Real Guardrails on AI in Customer Support
What Does AI Really Mean for Enterprises? A Miratech Perspective
Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls
