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Contact Center
Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
CRM
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
NICE Launches an Online Calculator That Estimates Contact Center AI Savings
Big CX News from Google, Cisco, HubSpot, & Pega
Conversational AI
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Big CX News from Zoho, Google, Cisco, & Salesforce
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration
Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience
Conversational Analytics Is More Accessible Than Ever. Use It
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
Telefónica Tech Targets Customer Service with New GenAI Platform
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
