Home → Generative AI
Contact Center & Omnichannel
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
CRM & Customer Data Management
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
NICE Launches an Online Calculator That Estimates Contact Center AI Savings
Big CX News from Google, Cisco, HubSpot, & Pega
Customer Analytics & Intelligence
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Big CX News from Zoho, Google, Cisco, & Salesforce
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration
Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience
Conversational Analytics Is More Accessible Than Ever. Use It
