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Customer Analytics & Intelligence
Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls
CRM & Customer Data Management
The Forrester Wave for CRM Software 2025: Top Takeaways
Contact Center & Omnichannel
Accenture Claims “Customer Service Is on the Brink”
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
Genesys Brings New AI Solutions to Contact Center Supervisors
Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
Five9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable Insight
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Big CX News from Salesforce, Google, Microsoft & Zoom
HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback
