Home → Generative AI
Customer Analytics & Intelligence
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Contact Center & Omnichannel
Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What
The Choice is Yours: Google & Salesforce Team up on AI Agents
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
CRM & Customer Data Management
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
NICE Launches an Online Calculator That Estimates Contact Center AI Savings
Big CX News from Google, Cisco, HubSpot, & Pega
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Big CX News from Zoho, Google, Cisco, & Salesforce
