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Conversational AI
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
Contact Center
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
CRM
Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent
20 Excellent Use Cases for a Contact Center Virtual Assistant
5 Agentforce Case Studies, and What We Learned from Them
Customer Data Platform
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
AI in Customer Experience: 3 Insights from Our Latest Report
Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI
Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer
Will Amazon Enter the CRM Space In 2025?
NVIDIA at CES 2025: 5 Massive AI Agent Announcements
Loyalty Management
Booking.com Looks to GenAI to Enhance the Travel Experience
Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys
