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Customer Analytics & Intelligence
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
Telefónica Tech Targets Customer Service with New GenAI Platform
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
LinkedIn Sued for Allegedly Using Customer Data to Train AI
CRM & Customer Data Management
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
Contact Center & Omnichannel
Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Transforming Contact Centers with AI: Insights and Innovations
CX TV
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
5 Expert Contact Center Predictions for the New Year
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens
Apple Bails on Auto-Summarizations: Should Contact Centers Too?
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown
What Is Agentforce, and How Does It Work? The Ultimate Guide
