Home → Generative AI
CRM & Customer Data Management
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Contact Center & Omnichannel
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Contact Center AI: The Story So Far, and What Comes Next?
Customer Analytics & Intelligence
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent
20 Excellent Use Cases for a Contact Center Virtual Assistant
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
AI in Customer Experience: 3 Insights from Our Latest Report
Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI
Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer
Will Amazon Enter the CRM Space In 2025?
NVIDIA at CES 2025: 5 Massive AI Agent Announcements
Customer Engagement Platforms
Booking.com Looks to GenAI to Enhance the Travel Experience
Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back
