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Customer Data Platform
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
Contact Center
7 Best Practices for Contact Center AI in 2025
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
CRM
HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025
“Unofficial” Third-Party GenAI Tools Will Solve 40% of all Customer Service Issues by 2027, Gartner Predicts
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
Conversational AI
44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024
18 Use Cases for Agentic AI in Customer Experience
Where Should I Start with Contact Center GenAI?
A Chatbot’s Journey from Frustration to Enlightenment
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
Big CX Update
Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
Voice of the Customer
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
