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CRM
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
Contact Center
AI in Customer Experience: 3 Insights from Our Latest Report
Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI
Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer
Will Amazon Enter the CRM Space In 2025?
Conversational AI
NVIDIA at CES 2025: 5 Massive AI Agent Announcements
Loyalty Management
Booking.com Looks to GenAI to Enhance the Travel Experience
Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back
Customer Data Platform
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
7 Best Practices for Contact Center AI in 2025
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025
“Unofficial” Third-Party GenAI Tools Will Solve 40% of all Customer Service Issues by 2027, Gartner Predicts
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
