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Contact Center & Omnichannel
Microsoft Is Preparing to ‘Aggressively’ Innovate in the Contact Center Space
Uncategorized
Qualtrics Sheds Light on Its AWS Partnership
Customer Engagement Platforms
Rethinking Healthcare Experience: Understand the Individual’s Journey
Kyruus and Hyro Partner on Healthcare CX
Vonage Powers Next-Gen Remote Healthcare Services for Visionflex
Customer Analytics & Intelligence
Calabrio: Award-winning Case Studies for How Interaction Analytics Turns Data into Results
Luma Health Raises $130mn Series C for Patient Engagement
Sensely Launches Virtual Primary Care
Pega: Healthcare Consumers More Tolerant During COVID-19
Leidos Picks Nuance Conversational AI to Enhance Patient Experience
Patient Experience in a Post-COVID World
Ellipsis Health Closes $26M for Behavioural Health Voice Testing
8×8 Partners with Healthcare Solutions Firm Proximie
Tegria, Cedar Ally on Healthcare Financial Experience
Startup Inscripta Raises €700k to Develop Speech Tech
CRM & Customer Data Management
Microsoft Dynamics CRM Review: Features and Benefits
