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AI & Automation in CX
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Marketing & Sales Technology
How AI Helps CMOs Hit Key Marketing KPIs Faster
Service Management & Connectivity
Less Tech, More Flow: Why Orchestration Is the New CX Power Move
Security, Privacy & Compliance
Microsoft Heightens Security and Governance in AI Transformation Strategy
Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans
5 Biggest CX Announcements from Microsoft Ignite 2025
Salesforce Moves to Fix AI’s Biggest CX Weakness
NiCE Integrates Functions in New Global Customer Operations Division
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty
Cost-Per-Resolution: The CX Power Metric CFOs Are Betting On
Customer Analytics & Intelligence
Why Rushing to the Cloud Could Slow Your CX Transformation
Stop Choosing Between Speed and Empathy in Customer Service
The Best Predictive CX AI Providers 2026
How to Measure Success in Predictive Customer Experience
