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Contact Center & Omnichannel
AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem
Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience
Explainer: Reducing Time To Resolution with CX Automation
Why Workforce Management Needs a Human Touch
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
Marketing & Sales Technology
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Faster Innovation Demands Smarter Contact Centers
Customer Engagement Summit 2025 Set for London Return
Deflection Is NOT a Contact Center AI Strategy. This Is
Microsoft Aims to Elevate Customer Service With HD Voice Features
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
CX TV
How CX Leaders Can Win in a Hyper-Dynamic Market
