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Contact Center & Omnichannel
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
AI That Actually Works: Lessons from Two Contact Centers Winning with Tech
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
How to Choose the Best CCaaS Provider in 2025
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It
When AI Sounds Human: What It Means for the Future of Customer Service
Redefining ‘Done’: Why AI Success Demands Ongoing Attention
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Marketing & Sales Technology
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
Customer Analytics & Intelligence
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Stop Compliance Failures Before They Cost You
Customer Experience BPOs: Trends, Predictions, & Providers
How Government Agencies Can Balance AI Innovation with Security and Trust
