Latest Help Desk Software News

CX TV

The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More

Contact Center & Omnichannel​

Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams

Contact Center & Omnichannel​

AI That Actually Works: Lessons from Two Contact Centers Winning with Tech

Contact Center & Omnichannel​

Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center

Contact Center & Omnichannel​

How to Choose the Best CCaaS Provider in 2025

Workforce Engagement Management

NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now

Contact Center & Omnichannel​

The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It

Contact Center & Omnichannel​

When AI Sounds Human: What It Means for the Future of Customer Service

Workforce Engagement Management

Redefining ‘Done’: Why AI Success Demands Ongoing Attention

Contact Center & Omnichannel​

Can AI Solve Accent Bias in CX? The Ethics of Voice Tech

CRM & Customer Data Management

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

Contact Center & Omnichannel​

ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases

Contact Center & Omnichannel​

Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers

Customer Analytics & Intelligence

OpenAI’s Latest Moves Put Many Voice AI Startups on Notice

Contact Center & Omnichannel​

Stop Compliance Failures Before They Cost You

Contact Center & Omnichannel​

Customer Experience BPOs: Trends, Predictions, & Providers