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CRM & Customer Data Management
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Contact Center & Omnichannel
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
Customer Analytics & Intelligence
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Stop Compliance Failures Before They Cost You
Customer Experience BPOs: Trends, Predictions, & Providers
How Government Agencies Can Balance AI Innovation with Security and Trust
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
Big CX News from Verint, Accenture, Google & Avaya
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Avaya Offers All Its Staff Voluntary Exit Packages, Sources
Are We Entering a New, AI-Powered Contact Center Era?
Google Is Building AI Mode Agents to Automate Customer Support Tasks
The Contact Center of Tomorrow Starts With Data
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
