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AI & Automation in CX
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Stop Guessing: Use Context to Deliver Personalization That Converts
Security, Privacy & Compliance
Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines
How Smart Automation Delivers Real Customer Support Cost Reduction
Agentic AI That Adds Up: How to Win Over the CFO
Marketing & Sales Technology
5 Things To Do Before You Buy Your Next Martech Tool
Generative Engine Optimization: Designing “AI-Readable” Content for New Machine Customers
Big CX News from Salesforce, AWS, Coupang & IBM
How Tui Transformed Customer Experience with Connected Data
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
