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Contact Center & Omnichannel
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
Customer Analytics & Intelligence
Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
5 Bite-Sized Lessons for Implementing AI from Contact Center Experts
CX TV
NiCE Interactions 2025: A Review w/ Barry Cooper
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Customer Experience Design: Don’t Use Tech to Do Old Things In New Ways
Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences
From CEO Dismissal to Courtroom Drama: Dubber Takes Legal Aim at BDO Over Missing AU$26.6m
CRM & Customer Data Management
Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs
Agents in Action: Moving from Chatbots to Real Operational Impact
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
