Latest Help Desk Software News

CX TV

AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown

Contact Center & Omnichannel​

Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations

CX TV

Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing

Contact Center & Omnichannel​

Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?

Customer Engagement Platforms

The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences

Contact Center & Omnichannel​

The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB

CRM & Customer Data Management

15 Use Cases for Generative AI in Marketing

Contact Center & Omnichannel​

Big CX News from NiCE, Genesys, Salesforce, & Gartner

Contact Center & Omnichannel​

Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap

Customer Analytics & Intelligence

Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?

Contact Center & Omnichannel​

80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision

Contact Center & Omnichannel​

50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner

Contact Center & Omnichannel​

5 Bite-Sized Lessons for Implementing AI from Contact Center Experts

CX TV

NiCE Interactions 2025: A Review w/ Barry Cooper

CX TV

Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP

CX TV

Customer Experience Design: Don’t Use Tech to Do Old Things In New Ways