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Contact Center & Omnichannel
How Conversational AI is Transforming the Modern Contact Center
CRM & Customer Data Management
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience
Customer Analytics & Intelligence
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams
Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
UCaaS Meets CCaaS: Transforming Enterprise Communications
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Everything You Need to Know About Agentic AI and Its Potential in Customer Service
