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Contact Center & Omnichannel
Big CX News from Salesforce, Zoom, Talkdesk & Five9
10 Lessons for Implementing Contact Center AI from Tripadvisor
Salesforce Blocks Competitors from Using Slack Data: So What?
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
Customer Analytics & Intelligence
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
CX TV
The Current State of Customer Service: A Breakdown
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
How Conversational AI is Transforming the Modern Contact Center
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
