Latest Help Desk Software News

CRM & Customer Data Management

Salesforce Blocks Competitors from Using Slack Data: So What?

Contact Center & Omnichannel​

AI Won’t Kill the Customer Service Agent – At Least Not Yet

Contact Center & Omnichannel​

Sanas Launches the “First” Real-Time Translation Tool for Contact Centers

Contact Center & Omnichannel​

Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform

Customer Analytics & Intelligence

Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them

CX TV

The Current State of Customer Service: A Breakdown

Contact Center & Omnichannel​

RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap

Contact Center & Omnichannel​

How Conversational AI is Transforming the Modern Contact Center

CRM & Customer Data Management

Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals

Contact Center & Omnichannel​

Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”

Contact Center & Omnichannel​

Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience

Customer Analytics & Intelligence

Cisco Live San Diego 2025: Top 3 Takeaways

Customer Analytics & Intelligence

The New Zoom Virtual Agent Is Here, and Now It’s Agentic

Contact Center & Omnichannel​

Gartner Peer Insights “Voice of the Customer” for CCaaS 2025

Contact Center & Omnichannel​

NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government

Contact Center & Omnichannel​

GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams