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CRM & Customer Data Management
The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications
Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service
Customer Engagement Platforms
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
Contact Center & Omnichannel
Balancing Human Expertise and AI in Customer Service
Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder
Twilio Brings Attention-Based Routing to Contact Centers
Workforce Engagement Management
Shopify CEO Directs His Team: Hire an AI Before You Hire a Human
CPaaS vs. CCaaS vs. UCaaS: How Do They Differ?
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
What Is ServiceNow? A Complete Guide for 2025
Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?
Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go
The Impact of Third-Party Support and AI on Customer Comms
What’s the Cost of Not Investing in Customer Service AI and Automation?
Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI
