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Contact Center & Omnichannel
The Convergence of AI, CX, and EX – A New Era for Customer Experience Professionals
How Syniverse and Adobe are Elevating Customer Engagement with Targeted SMS Messaging
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers
CRM & Customer Data Management
The Forrester Wave for CRM Software 2025: Top Takeaways
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Big CX Update: Miratech
Workforce Engagement Management
Is NICE WFM Still the Gold Standard?
Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Uncategorized
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Smarter CX Consulting: AI and Big Data Take Center Stage
Accenture Claims “Customer Service Is on the Brink”
Customer Analytics & Intelligence
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
