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Big CX News from Google, Cisco, HubSpot, & Pega
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Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
Customer Analytics & Intelligence
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
CRM & Customer Data Management
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
7 CRM Solutions for Small Businesses to Consider in 2025
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Contact Center Trends for 2025: What’s Hot and What’s Not?
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
Afiniti Gets a New CEO as It Bounces Back from Bankruptcy
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
