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Workforce Engagement Management
21 Work From Home Quotes to Keep You Positive
Contact Center & Omnichannel
67 Thought-Provoking Customer Service Quotes
CRM & Customer Data Management
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Meeting Gen Z Expectations: Why Physical Mail is Losing Relevance
monday.com Releases an Enterprise Service Management (ESM) Solution
Avaya Is Making a “Significant Portion” of Its UK Staff Redundant, Sources
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Big CX News from Zoho, Google, Cisco, & Salesforce
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AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
CallTower Expands Global Communications with Inoria Partnership
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Teleperformance Contact Center Staff In Revolt: “We’re Not Allowed to Use the Bathroom!”
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration
Case Study: Car Finance Broker Accelerates Growth with Contact Center Platform Improvements
