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Security, Privacy & Compliance
ServiceNow Expands Its Security Reach With Veza Buy
CRM & Customer Data Management
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
AI & Automation in CX
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
Contact Center & Omnichannel
25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Customer Engagement Platforms
Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
CX TV
From Feedback to Financial Impact – The ROI of Unified Experience Management
Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys
