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AI & Automation in CX
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Contact Center & Omnichannel
Turn QA Insights into Real CX Strategy
Uncategorized
Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues
Security, Privacy & Compliance
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
A 2025 Review: The 5 Trends Every Head of CX Needs To Know
Journey Orchestration Governance and Design: Making Orchestration Sustainable
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
ServiceNow Expands Its Security Reach With Veza Buy
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
