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Contact Center & Omnichannel
Moveworks Debuts Multilingual Conversational AI Platform
Lakeside Software Debuts Prevent for Proactive IT Support
Samsung Implements Yext Support Answers AI Search
VMware, ControlUp Partner on WFH Network Performance
Simplr: Brands Unprepared for Holiday Customer Service
Leena AI Raises $30mn for Employee Experience Platform
JustAnswer Launches Employee Expert-on-Demand Platform
Ruby Boosts Wages for Virtual Reception Offering
A Guide to Managing Mobile CX in 2021 and Beyond
Thought Industries, SearchUnify Partner on Personalised Search
Yext Survey Finds Consumers Prefer to Self-Serve
Evolving Helpdesk to Navigate New Technology Ecosystems
Trengo Omni-Channel Communications Platform Raises $36mn
Stravito Raises €12.4mn for Knowledge Management
Freshworks Files for US IPO
AI Upskilling Platform Workera.ai Raises $16m Series A
