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CRM
Salesforce Completes $27.7bn Slack Acquisition
Cisco: Managing Hybrid Model Uncertainty
Workforce Engagement Management
Essential Work from Home Tech for Agents
78% of Firms Now Measuring EX
Voice of the Customer
Limeade Acquires Employee Feedback Firm TINYpulse
Stomping Out Online Meeting Fatigue to Improve WFO
Krisp Debuts Brand New WFO Features
Contact Center
AudioCodes: Modernising On-Premise Contact Centres
Reimagining Customer Migration Journeys
Loyalty Management
Good4work Team Engagement joins Microsoft Marketplace
Study Finds Work From Anywhere User Complaints Up
Five-day Office Week is Dead, Productivity Boss Says
Google Staff Blast Firm’s WFH Hypocrisy
Financial Leaders Investing in CX Tech and Workforce
Why the Only Thing Damaging About WFH is Business Leaders Not Supporting Agents
UK’s Productivity Boosted by Remote Workers