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AI & Automation in CX
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Agentic AI That Adds Up: How to Win Over the CFO
Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Contact Center & Omnichannel
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
