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AI & Automation in CX
AI Now Drives 20% of Genesys’s New Business
Salesforce Brings Ambient Intelligence to Sales Calls
CX TV
Cutting Through the AI Hype: Here’s How to Actually Measure What Matters
Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys
Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots
Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration
Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers
Future of CX: Part 1 – 9:05 AM — The CEO Wants 100% Automation
Contact Center & Omnichannel
Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality
AI Agents Just Went Mainstream: Mastercard, Alibaba, Shopify, Evri, FedEx Move In
From Pilot to Production: How Enterprises Can Operationalize Agentic AI
Outcome-Based Pricing in CX: The Future of AI Support?
Why CX Teams Are Cutting Back on AI Hype and Doubling Down on Governable Automation
Qualtrics Launches AI Agents That Close the Loop in Real Time
Cresta Launches Knowledge Agent To Reduce Agent Tab Switching
Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX Spotlight
