Latest Artificial Intelligence News

Security, Privacy & Compliance

The EU AI Act Is a CX Problem Now

AI & Automation in CX

Dreamforce 2026: Salesforce Takes CRM Out of Salesforce

AI & Automation in CX

Dreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for AI. But CX Leaders Still Face the Hard Decisions.

AI & Automation in CX

From Prebuilt Agents to Vibe Coding: Salesforce’s New CX Playbook

Customer Engagement & Journey Orchestration

Can Adobe’s New CEO Put CX Orchestration at the Center of Its AI Era?

AI & Automation in CX

AI Is Moving Faster Than Customer Operations. That Is the Real CX Challenge.

AI & Automation in CX

Round Up: Why Governing Enterprise AI Has Become a High-Stakes Challenge

AI & Automation in CX

Salesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act On

Contact Center & Omnichannel​

Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up

AI & Automation in CX

HPE Says AI-Powered Networks Can Stop CX Failures Before They Start

Contact Center & Omnichannel​

Could Your Contact Center’s Sentiment Tool Break EU Rules?

AI & Automation in CX

The Gap Between AI Promise and CX Value

AI & Automation in CX

Big CX News From Salesforce, Zoom, Meta and Google

AI & Automation in CX

Can Crescendo’s AI Agents Really Run the Whole CX Operation?

CRM & Customer Data Management

Salesforce’s Claudeforce Deal With Anthropic Points to What Comes After the CRM UI

CRM & Customer Data Management

Marc Benioff Maintains “There is No SaaSpocalypse” as Salesforce Argues AI Models Need Software