Latest Artificial Intelligence News

Contact Center & Omnichannel​

Empathy for Humans, APIs for AI: Why One CX Model No Longer Works

AI & Automation in CX

Your Contact Center AI Isn’t Failing – Your Deployment Is

AI & Automation in CX

OpenAI Launches Enterprise Deployment Unit as AI Vendor Race Shifts Toward Services

AI & Automation in CX

Intercom Rebrands to Fin as AI Agent Becomes the Core Business

AI & Automation in CX

Google Cloud Uncovers First AI-Made Zero-Day Exploit, Putting CX in the Crosshairs

AI & Automation in CX

HubSpot’s Customer Agent Hits 70% Resolution Rate in 12 Months

AI & Automation in CX

Future of CX: Part 6 – 4:47 PM — The Perfect Apology

AI & Automation in CX

Your AI Agents Are Ready. Your Enterprise Probably Isn’t

AI & Automation in CX

Intercom Wants to End the Support-to-Sales Handoff Problem

AI & Automation in CX

Big CX News from ServiceNow, Five9, Twilio & Microsoft

AI & Automation in CX

Is Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?

Customer Engagement & Journey Orchestration

Google Cloud Powers Hyper-Personalized Shopping for OTB’s Fashion Brands

Service Management & Connectivity

Roundtable: Your Contact Center Could Be One Outage Away from Disaster – And You Probably Don’t Know It

AI & Automation in CX

ServiceNow Moves to Govern Every AI Agent in the Enterprise

AI & Automation in CX

ServiceNow Unveils Agentic AI to Replace Manual CRM

AI & Automation in CX

Google Confirms 800% AI Agent Revenue Growth