Latest Artificial Intelligence News

CRM & Customer Data Management

Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season

AI & Automation in CX

HP Taps OpenAI Frontier to Scale Enterprise AI Across Customer Experience

AI & Automation in CX

CCW 2026: Is AI Making Customer Experience Better – or Just Cheaper?

AI & Automation in CX

Alorica and Crescendo Partner to Bring AI into Live Enterprise Service Channels

AI & Automation in CX

From Generic Bots to Prebuilt Agents: How CX’s Build vs Buy Debate is Changing

AI & Automation in CX

Datamark’s Playbook for Real-Time CX Changes

AI & Automation in CX

CCW Vegas 2026: 10 CX Trends That Prove the Industry’s AI Honeymoon Is Well and Truly Over

AI & Automation in CX

Salesforce Introduces Prebuilt Service Agent With Outcome-Based Pricing Model

AI & Automation in CX

The CX Modernization Sequence That Pays

Security, Privacy & Compliance

Five Eyes Warns the Clock is Ticking on AI Cyber Risk and Businesses Have “Months, Not Years” to Respond

AI & Automation in CX

Beyond Deflection: The New Operating Model For Enterprise CX

AI & Automation in CX

Oracle Cuts Workforce by 21,000 and Warns AI May Drive Further Layoffs

CRM & Customer Data Management

Salesforce Expands Formula 1 Push as VCARB Deploys Agentforce for AI-Powered Fan Engagement

Security, Privacy & Compliance

Krisp Expands Contact Center AI Platform With Voice Security and Speech Analytics

Security, Privacy & Compliance

Fable 5’s Double Exposure: The Data Anthropic Keeps and the Identities It Can’t Verify

CRM & Customer Data Management

Thames Valley Police’s Bobbi AI Agent Powered by Salesforce Agentforce Frees 3,200+ Hours in Six Months