Latest Artificial Intelligence News

Workforce Engagement Management

Is Microsoft’s AI Workforce Forecasting Enough for Contact Centers?

Workforce Engagement Management

Has ServiceNow’s Autonomous Workforce Changed the CX Staffing Equation?

Customer Engagement & Journey Orchestration

What Anthropic’s Decart Deal Could Mean for Retail

Security, Privacy & Compliance

The 3 Security Gaps Enterprises Must Fix to Limit AI Agent Threats

AI & Automation in CX

Stripe’s OpenRouter Deal Could Reshape AI Agent Pricing

AI & Automation in CX

ChatGPT vs Claude vs Copilot: Which is the Best Starting Tool for Marketing?

AI & Automation in CX

Big CX News from Five9, Cisco, Meta & More

Customer Analytics & Intelligence

Your Customer Journey Analytics Are Broken – And Buying More AI Won’t Fix It

Security, Privacy & Compliance

Guardrails Won’t Always Stop Customer AI Agents. Is Your Enterprise Ready?

AI & Automation in CX

Zuckerberg Proposes to Transform the Customer Journey with Personal AI Agents for Billions

Contact Center & Omnichannel​

Five9 Wins $100M Financial Services CCaaS Contract

CRM & Customer Data Management

Salesforce Says Agentforce Adoption Is Accelerating but Enterprise CX Readiness Remains in Question

AI & Automation in CX

The AI Race Has a Customer Experience Problem

AI & Automation in CX

Big CX News from Avaya, ServiceNow, NiCE & HubSpot

Contact Center & Omnichannel​

Inside Intelligent Workspace: How Vonage Is Rebuilding Agent Experience for a Multi-CRM, AI-Driven Era

AI & Automation in CX

NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time