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CRM
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
Contact Center
Big CX News from Microsoft, Salesforce, Cisco & NiCE
Conversational AI
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
Voiso Wants to Make AI Less Theoretical and More Useful
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
Choosing The Best AI Provider for Your Contact Center
Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect
Why Government Contact Centers Are Embracing AI – And What Comes Next
Trust or Bust: How to Secure Contact Center AI
AI Maturity: The Hidden Differentiator in Modern Contact Centers
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
HubSpot Has Rebuilt Its Funnel, and It’s Working
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
