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Conversational AI
Yellow.ai’s Own AI Chatbot Got Tricked Into Generating Malicious Code
AI
Is My Contact Center AI Investment Futureproof?
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
CRM
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Event News
Workday Rising 2025: The Top 5 Announcements
Contact Center
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Customer Data Platform
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
Rethinking Voice in the Modern CX Stack
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
