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CRM & Customer Data Management
Salesforce Reframes AI Model Competition Around Enterprise Work and Agents
Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets
AI & Automation in CX
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
