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AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Uncategorized
Why Workflow Automation Is Rewriting CX in 2025
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
How to Choose a Journey Orchestration Platform in 2026
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
Laying the Building Blocks for Scalable AI and Automation in CX
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
How Brands Need to Rethink Contact Centers for a Six-Generation Future
Customer Loyalty Management Gets Intelligent
Big CX News from Salesforce, Cloudflare, Five9 & UJET
Customer Engagement Platforms
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
