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AI & Automation in CX
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
CRM & Customer Data Management
How to Choose a Journey Orchestration Platform in 2026
Laying the Building Blocks for Scalable AI and Automation in CX
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
How Brands Need to Rethink Contact Centers for a Six-Generation Future
Uncategorized
Customer Loyalty Management Gets Intelligent
Big CX News from Salesforce, Cloudflare, Five9 & UJET
Customer Engagement Platforms
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
5 Biggest CX Announcements from Microsoft Ignite 2025
Salesforce Moves to Fix AI’s Biggest CX Weakness
NiCE Integrates Functions in New Global Customer Operations Division
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
