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Service Management & Connectivity
ServiceNow Expands Vision For AI Transformation
CRM & Customer Data Management
The Mobile CX Gap Costing Enterprises Millions
Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India
Contact Center & Omnichannel
The Top Contact Center Challenges by Industry and How to Solve Them
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Dreamforce 2025: Reflecting on Benioff’s AI Insights
How Automotive Cyberattacks Are Disrupting B2B Customer Experience
Using CRM Pricing Models in the AI Era, What’s Going to Change?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
Cisco Introduces the Webex Contact Center for Salesforce
The Big ServiceNow AI Experience Announcement: A Closer Look
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
