Latest CRM News

CRM

The FBI Warns Salesforce Customers of Increasing Cyber Attacks

CRM

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

CRM

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

CRM

Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”

CRM

Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform

Contact Center

Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations

CRM

ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation

CRM

Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform

CRM

Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft

Contact Center

Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps

CRM

HubSpot INBOUND 2025: The Top 10 Announcements

CRM

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

CRM

Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents

CRM

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days

Conversational AI

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

CRM

ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment