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Data & Analytics
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
CRM
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
WFO
Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers
Oracle Brings More AI Capabilities to Service & Sales Teams
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
SAP Shares “Workforce Transformation” Update After Employee Pushback
CRM Excellence Unleashed: The Ultimate Guide on How to Use CRM Effectively
Voice of the Customer
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Microsoft Dynamics Products Will Cost Up to 16.7% More from October
HubSpot CEO Doubles Her Pay to the Tune of $25.9m
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
Salesforce Debuts Unified Conversations Service for WhatsApp