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CRM
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
Contact Center
First Contact Center Solution Certified for Microsoft Teams’ New Integration Model
Microsoft Leans on MCP as Dynamics 365 Gets Smarter
Big CX Update
The Latest on Another Big Call Center Lawsuit, Microsoft Teams’ New Contact Center Integration Model
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
Slack vs. Microsoft Teams: Which Is Best? (2025 Comparison)
Customer Data Platform
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
Microsoft Teams Introduces a Live Chat Widget for Customer Service
Microsoft’s Big Contact Center Push? 2025 Seems Set to Be the Year
Microsoft Teams: A Contact Center Leader’s Guide
Five9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft Teams
A Native Microsoft Teams Contact Center: Why Consider Enghouse Interactive?
Microsoft’s Queues App for Teams Is Now Available
Microsoft Is Making Another Contact Center Play with Its Queues App for Teams
Microsoft Teams Contact Center Solutions: Why Voca Ranks #1
Reviews
Landis Microsoft Teams Contact Center Review
