Latest MyCustomer News

Latest News

Successful leader

CRM

What it takes to lead CX transformation

The broad impact of online reviews on business

Contact Center

The Broad Impact of Online Reviews on Business

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CRM

Why Customer Experience Helps Retailers Find Places in Customers’ Hearts, Minds and Wallets

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Voice of the Customer

Cost of Living Impacts Customer Contact in Europe

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Contact Center

Achieving Competitive Differentiation Through Retail Logistics Innovation

How Do We Differentiate Our Offering?

Loyalty Management

How Do We Differentiate Our Offering?

Thinking mechanisms

CRM

How to Embed Customer Experience Thinking

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Contact Center

Customer-Centricity isn’t Just a Buzzword – it’s the Future of CX

How To Prevent This Error Many Are Making With AI

Loyalty Management

How To Prevent This Error Many Are Making With AI

10 Excellent Empathy Statements for Customer Service - CX Today News

Contact Center

‘Empathy Needs to be Enabled Through People, Processes, and Technology’ – Forrester Analyst

Measuring tape

Contact Center

Measuring Net Promoter Score for your SaaS Product

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CRM

Can Micro-Stores Help Retailers Improve CX and EX?

Designing and creating children clothes at home

Voice of the Customer

Is Inadequate Online Sizing Technology Driving Customers Away?

The small things that have the greatest effect!

Loyalty Management

Why Small Details Hold the Key to Customer Loyalty

Close up ux developer and ui designer brainstorming about mobile app interface wireframe design on table with customer breif and color code at modern office.Creative digital development

CRM

Designing a differentiated B2B experience – a 22 step challenge

Man, headache and stock market crash, financial fail or business investment mistake in night office overlay. Frustrated trader with depression, pain or stress and trading statistics

Contact Center

UX is Failing Because the Basics are Being Ignored

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