Latest Generative AI News

Security, Privacy & Compliance

Who Is Liable for AI-Generated Customer Responses?

AI & Automation in CX

How to Find Generative AI Use Cases That Actually Pay Off

AI & Automation in CX

Achieving AI ROI: From GenAI Experiments to Agentic Impact

AI & Automation in CX

Avid and Google Cloud Partnership Reshapes Media Production with Agentic AI

AI & Automation in CX

Twilio SIGNAL 2026: Where AI CX Gets Held Accountable

AI & Automation in CX

AI Slop Is a Customer Experience Problem – Is Multimodal the Cure

Contact Center & Omnichannel​

GenAI Is Growing at 34% CAGR — and It’s Exposing the Contact Center’s Biggest Weakness

AI & Automation in CX

The Smart SMB Play for CX: Transparent, Integrated, Practical AI

AI & Automation in CX

Cresta Launches Knowledge Agent To Reduce Agent Tab Switching

AI & Automation in CX

Human-First AI: Why SMBs Should Rebalance, Not Replace

AI & Automation in CX

Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses

AI & Automation in CX

WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations

AI & Automation in CX

OpenAI’s Consulting Play, CX Leaders Might Get Sidelined

AI & Automation in CX

Unilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and Operations

AI & Automation in CX

BNP Paribas Backs AI Startup Incio, Here’s The CX Catch

Contact Center & Omnichannel​

HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement