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AI & Automation in CX
Human-First AI: Why SMBs Should Rebalance, Not Replace
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
Unilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and Operations
BNP Paribas Backs AI Startup Incio, Here’s The CX Catch
Contact Center & Omnichannel
HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement
Starmer Targets Addictive Social UX, CX Leaders Must Not Ignore
AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption
EU AI Act: Why The 2026 Reckoning for CX Is Global
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
The AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
Big CX Update
Big CX Update: How Tata Communications Is Transforming Customer Interactions with AI
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
