Latest User Experience News

AI & Automation in CX

Adobe Summit 2026: Liz Miller Calls Out the Market on AI Strategy – and She’s Not Holding Back

CRM & Customer Data Management

Salesforce Aims to Redefine CRM Access with Headless 360

Contact Center & Omnichannel​

Modernising the Contact Center for Always-On Service: AI Promises, Human Reality

Customer Engagement Platforms

Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service

AI & Automation in CX

ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service

AI & Automation in CX

Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX

AI & Automation in CX

Microsoft and Algolia Push Real-Time Product Data into AI Shopping

Marketing & Sales Technology

Using Data Analytics to Retain Customers and Protect Revenue

AI & Automation in CX

Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty

Service Management & Connectivity

California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services

Marketing & Sales Technology

Want to Infuse Customer Data into Your AI Training Strategy? Start Here First

Marketing & Sales Technology

You’re Missing the Secret to Choosing AI Personalization Engines That Pay Off

Customer Analytics & Intelligence

Leverage Event Driven Orchestration in Finance Before Trust Slips Further

Marketing & Sales Technology

If You Don’t Check for AI Transparency in Marketing Tools, You’re Risking Customer Trust

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

AI & Automation in CX

CX Today’s 12 Trends of Christmas: Expert Predictions for 2026