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Contact Center
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
AI
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Stop Blaming Agents: The Real Culprit Behind Poor CX
Why Voice Alone Can’t Deliver Modern Product Support
Why Legacy CCaaS Pricing Is Broken and What’s Next
When AI Sounds Human: What It Means for the Future of Customer Service
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
Voice of the Customer
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
Is NPS Really BS? Another Study Suggests So
Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
Customer Data Platform
From CEO Dismissal to Courtroom Drama: Dubber Takes Legal Aim at BDO Over Missing AU$26.6m
CX
The Current State of Customer Service: A Breakdown
Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience
