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Contact Center & Omnichannel
Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio
Genesys Brings New AI Solutions to Contact Center Supervisors
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
NICE Mpower: What’s Included, & How Much Does It Cost?
Zoom & Microsoft Teams Unite with a New Contact Center Integration
CRM & Customer Data Management
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
