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Contact Center & Omnichannel
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
CX TV
IT Now Calls the Contact Center AI Buying Shots: So What?
CX Trends
Gartner Reveals Top Tech Trends For 2026
Security, Privacy & Compliance
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
CRM & Customer Data Management
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
The New Considerations for Contact Center Security & Compliance
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
Customer Analytics & Intelligence
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
Stop Compliance Failures Before They Cost You
How Government Agencies Can Balance AI Innovation with Security and Trust
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
