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Conversational AI
How Government Agencies Can Balance AI Innovation with Security and Trust
Contact Center
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
CRM
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
AWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?
The Google-Salesforce Customer Data Breach: What Really Happened?
US Senators Propose Bill to Mandate the Right to Human Customer Service
The Top Contact Center Security and Compliance: Key Players in 2025
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Loyalty Management
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
The SequenceShift Experience: A Smarter Way to Deploy CX
CX Gets Vertical: Why Retail-Specific Solutions Are the Future
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
