Latest Security and Compliance News

Security, Privacy & Compliance

Your Customer Data Is Most Vulnerable in the Moments You Think It’s Being Used Safely

Security, Privacy & Compliance

CX Leaders Can’t Ignore This Agentic AI Lesson From the Pocket OS Outage

AI & Automation in CX

Customer Journey Orchestration Is Becoming a Security System, Whether You Planned It or Not

AI & Automation in CX

Vendors Race to Reinvent Cyber Defense for the Agentic AI Era

AI & Automation in CX

Google Cloud Uncovers First AI-Made Zero-Day Exploit, Putting CX in the Crosshairs

Security, Privacy & Compliance

AI Is Breaking Contact Center Security—Are You Ready?

Security, Privacy & Compliance

California Slaps General Motors With Record $12.75M CCPA Fine Over Sales of Customers’ Connected Car Data

AI & Automation in CX

IMF Warning on Claude Mythos Indicates AI Could Turn Financial CRM Into a Systemic Cyber Risk

AI & Automation in CX

Who Is Accountable When Public Sector AI Goes Wrong?

Security, Privacy & Compliance

Microsoft Uncovers Cyber Attack Across 26 Countries as Phishing Increasingly Mimics Real Customer Journeys

AI & Automation in CX

ServiceNow Moves to Govern Every AI Agent in the Enterprise

AI & Automation in CX

Shadow AI Is the New Shadow IT – And Boards Are Already Behind

AI & Automation in CX

HubSpot Prepares to Hand the CRM Keys to AI Agents

CRM & Customer Data Management

The Identity Backbone of Always‑On CX: Why CRM and CDPs Are the Real Resilience Layer

Security, Privacy & Compliance

How to Balance AI Innovation with Enterprise Data Privacy Compliance

Security, Privacy & Compliance

Claude-Powered Cursor AI Agent Deletes an Entire Company Database in 9 Seconds—Is Your Customer Data Secure?