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CRM
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Conversational AI
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
What’s the Cost of Not Investing in Customer Service AI and Automation?
Contact Center
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
7 Top CX Automation Trends to Watch This Year
Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
The Future of CCaaS Platforms: 5 Expert Takes
Channel Shift and Digital Transformation: Embracing True Omni-channel Customer Service
Customer Data Platform
Afiniti Unveils New AI-Powered Avaya Integration
Loyalty Management
Proactive Customer Service: Definition, Examples and Strategies
AWS Launches New Self-Service Tool for Live Chat, Releases More Innovations for Amazon Connect
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
How LLMs and AI Will Change the Contact Center Landscape
