Home
AI & Automation in CX
When AI Agents Take Actions: The New Identity, Access & Audit Crisis in Customer Experience
AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption
Why Kore.ai Thinks AI ROI Finally Has A Clear Path
Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script
EU AI Act: Why The 2026 Reckoning for CX Is Global
Contact Center & Omnichannel
NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership
As AI Adoption Accelerates, Customer Trust Is at Risk
Security, Privacy & Compliance
The California Transparency Act: What Does This Mean for CX?
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
SoftBank System Glitch Highlights Why Identity Is a CX Problem
Data Privacy Day 2026: Trust Is The New Battleground As Security Threats Grow
Why Google’s Eavesdropping Settlement Should Worry CX Leaders
