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Contact Center
Cisco’s Collaboration Sales Drop 13 Percent: Is a Strategy Change Afoot?
‘Customer Obsessed’ 8×8 Ends Year on a High
Will Decoupling Teams and Office Challenge Microsoft’s Enterprise Communications Monopoly?
8×8 Launches New XCaaS Contact Center Capabilities
Why Are the Big UCaaS Vendors Leading with CCaaS?
Zoom Repurposes Its Contact Center for Use in the MLB
Vonage and Ericsson Are Starting to Purr
8×8 Will Now Lead with CCaaS, Not UCaaS
Can the Contact Center Save Webex from Its Slump?
CRM
Salesforce CRM Review: A Guide to Customer 360
Zoom Lands a 2,000-Seat Contact Center Deal
Loyalty Management
Forrester: Customer-Obsessed Companies Achieve 2.5x Greater Revenues
8 Insightful Utilities Case Studies to Read in 2022
Why Cisco Will Stay at the Forefront of Enterprise Communications
The Webex Contact Center Is Set to Be Certified for Microsoft Teams
Are You Ready to Integrate CCaaS with UCaaS?
