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CRM
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
Contact Center
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP
AWS & Zoom Debut a New Integration to “Change the Future of Work”
Mitel Wins Court Approval for Its Plan to Exit Bankruptcy
The 8×8 Analyst Summit 2025: 5 Top Takeaways
The New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?
UC & Contact Center Consolidation Is Accelerating – Here’s What’s Driving It
The Big Salesforce-Google Partnership: A Closer Look
CPaaS vs. CCaaS vs. UCaaS: How Do They Differ?
8×8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS
“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy
Zoom & Microsoft Teams Unite with a New Contact Center Integration
Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit
Mitel Set to File for Bankruptcy, Reports
