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Contact Center
The New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?
UC & Contact Center Consolidation Is Accelerating – Here’s What’s Driving It
CRM
The Big Salesforce-Google Partnership: A Closer Look
CPaaS vs. CCaaS vs. UCaaS: How Do They Differ?
8×8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS
“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy
Zoom & Microsoft Teams Unite with a New Contact Center Integration
Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit
Mitel Set to File for Bankruptcy, Reports
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
Event News
Cavell Summit Europe Returns with a CX Twist
Avaya Is Making a “Significant Portion” of Its UK Staff Redundant, Sources
New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities
Slack vs. Microsoft Teams: Which Is Best? (2025 Comparison)
The Avaya Layoffs Spread, Leaving Some Regions Thread Bare
Customer Data Platform
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
