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Contact Center
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
Event News
Cavell Summit Europe Returns with a CX Twist
Avaya Is Making a “Significant Portion” of Its UK Staff Redundant, Sources
New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities
CRM
Slack vs. Microsoft Teams: Which Is Best? (2025 Comparison)
The Avaya Layoffs Spread, Leaving Some Regions Thread Bare
Customer Data Platform
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
SAP & Microsoft Preview the Integration Between Joule and Copilot
Microsoft Teams Introduces a Live Chat Widget for Customer Service
Meet ULAP. The Enterprise Communications Vendor That’s NOT Jumping on the AI Bandwagon
Five9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft Teams
A Native Microsoft Teams Contact Center: Why Consider Enghouse Interactive?
Zoom Lands Its “Largest Ever” CCaaS Deal, Enjoys 82% Surge In Contact Center Customers
8×8 Reveals New Branding & Reinvigorated CX Focus
Dialpad Revamps & Relaunches Its Contact Center Platform
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
