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Contact Center
Senior Figures Leave Webex Amidst Cisco’s Layoffs & Collaborations Squeeze
Power Moves: Redefining CX with Dynamic Porting & Implementation
300 New Features in 3 Months: RingCentral Continues Its CCaaS Innovation Hot Streak with RingCX
RingCentral Returns to Double-Digit Revenue Growth, Enjoys a Surge In RingCX Bookings
Update: Avaya Confirms Layoffs Will Impact 3% of Its Workforce
Incoming Avaya CEO on Its Vision, “Secret Sauce”, & Microsoft’s CCaaS Entrance
RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering
CRM
Zoho Gives Customer Operations a Center Point with CRM for Everyone
Avaya CEO Transition: Alan Masarek to Retire, Patrick Dennis Steps Up
Vonage’s Market Value Drops By $4BN: What Went Wrong?
NICE 1CX: A “Market-Shattering” UCaaS Platform or a RingCentral Rebuke?
Persistent Systems to Snap Up Starfish Associates & “Disrupt” the Contact Center Market
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024
The Expanded Avaya-RingCentral Partnership: A Closer Look
Zoom Enjoys a Surge In CCaaS Sales, Credits New Bundling Strategy
Vonage Leverages Salesforce Einstein to Boost its Service Cloud Voice Solution
