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Contact Center
Avaya CEO Transition: Alan Masarek to Retire, Patrick Dennis Steps Up
Vonage’s Market Value Drops By $4BN: What Went Wrong?
NICE 1CX: A “Market-Shattering” UCaaS Platform or a RingCentral Rebuke?
Persistent Systems to Snap Up Starfish Associates & “Disrupt” the Contact Center Market
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024
The Expanded Avaya-RingCentral Partnership: A Closer Look
Zoom Enjoys a Surge In CCaaS Sales, Credits New Bundling Strategy
Vonage Leverages Salesforce Einstein to Boost its Service Cloud Voice Solution
8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”
Contact Center Transformation: How to Get the Most from the Cloud and AI
Microsoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI
CRM
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
A New U.S. Bill Aims to Increase Interoperability Between Communications Platforms
AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company
