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Contact Center & Omnichannel
Modernising the Contact Center for Always-On Service: AI Promises, Human Reality
Customer Engagement Platforms
Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service
AI & Automation in CX
ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
Microsoft and Algolia Push Real-Time Product Data into AI Shopping
Marketing & Sales Technology
Using Data Analytics to Retain Customers and Protect Revenue
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Service Management & Connectivity
California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services
The AI Agent Training Guide: Training AI Safely with Real Customer Journeys
Evaluating AI Personalization Engines: Avoiding Over-Messaging and Endless Repetition
Customer Analytics & Intelligence
Event Driven Orchestration in Finance: From Payment Failures to Proactive Outreach
How to Evaluate AI Transparency in Marketing Tools: The New Dealbreaker Hiding in Your MarTech Stack
How ERP Systems Weave CX and Operations Together
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
