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Workforce Engagement Management
Measuring KPIs that Matter: Schedule Adherence
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Achievers Launches Employee Experience Platform
CRM & Customer Data Management
Microsoft Dynamics vs Salesforce CRM: Virtual Agents & Smart Productivity Tools
Thought Industries Debuts Customer Learning Cloud
Salesforce, Slack Announce New Integrations at Dreamforce
Customer Analytics & Intelligence
How Speech Analytics Can Prevent Employee Turnover
How Does Speech Analytics Influence Your AHT?
Customer Engagement Platforms
Crownpeak, Dynamic Yield Partner on Experience Optimisation
Shopify Invests in Ecommerce Marketing Platform Yotpo
getWizer, Rybbon Partner on Digital Research Incentives
Contact Center & Omnichannel
Thought Industries, SearchUnify Partner on Personalised Search
Enghouse Interactive Contact Centre for Helpdesk Review: 360 Customer Journey
Mapp Updates Platform with Customer Journey Features
Amorepacific Introduces New Offline Retail Experiences
8×8 Voice for Microsoft Teams Review: Gain Global Reach
What is McKinsey’s ‘Moment of Truth’ in Customer Interactions and Why Does it Matter to CX?
