Latest Virtual Agent News

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Cisco Webex Contact Centre vs. Genesys: Find Your Most Suited Solution

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CX Predictions 2022: The Future of CX is Personal

CRM Reviews

Microsoft Dynamics vs SAP: Which CRM? 

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Salesforce Service Cloud vs ServiceNow Customer Service Management

CRM

Microsoft Dynamics vs Zoho CRM: Leading CRM Solutions

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Cisco Webex Contact Centre vs. Avaya OneCloud CCaaS 

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Content Guru vs Genesys: Cloud Contact Centre Options 

Reviews

Microsoft Power Automate Review: Exceptional Support

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Five9: Reimagining CX with a Digital Workforce

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Five9: Democratizing AI Development and Deployment 

CRM

Microsoft Dynamics vs Salesforce CRM: Virtual Agents & Smart Productivity Tools

Reviews

Microsoft Power Platform Review: Virtual Agents

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Enghouse’s SmartQuality Agent Evaluation Scales Quality & Compliance

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IVA and the Future of Contact Centres

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How AI Removed Traditional Contact Centre Trade-Off

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Humans and AI Teaming Up for CX