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‘Reimaging CX’ – How AI is Changing the Game for Cisco
Event News
Avaya at Gitex 2024: Key Takeaways
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
Optimizing Your AI Agents for CX Success
Avaya and Partners Bring the Benefits of AI to Diverse Organizations
Zoomtopia 2024: The Analyst Hot Takes
Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
CRM
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
The Big Salesforce-NVIDIA Announcement: A Closer Look
Customer Data Platform
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
AI in Action: Use Cases for Faster, Smarter Contact Centers
Conversational AI
Nuance to Stop Supporting On-Premise Contact Centers: Now What?
Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices
Unlimited Possibilities for Service Providers in Conversational AI
The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees
