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Workforce Engagement Management
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
Contact Center
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Blending Live and Virtual Agents: Here’s How Turo Did It (Successfully!)
CRM
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
Piecing Together Your Contact Center AI Strategy? Start Here.
CX TV
The Zoom Contact Center AI: 3 Must-Have Capabilities That’ll Drive Rapid ROI
Conversational AI
DPD’s GenAI Chatbot Swears and Writes a Poem About How “Useless” It Is
GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions
Calabrio Acquires Wysdom, Doubles Down on Conversational AI in WEM
NICE to Build a “Conversational AI Powerhouse” as LiveVox Acquisition Closes
Must Watch
The Zoom Contact Center: 5 Features That Stand Out
Event News
Seize the Victory: How Awards Ceremonies Shape Achievers
Sprinklr Launches Conversational AI+ In Its CCaaS Suite
CX Awards 2024: Categories Unboxed
Better Customer Experience in 2024? AI or People?
