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Contact Center
Talkdesk Expands Its Agent-Assist and Self-Service Suites with the Help of Generative AI
Conversational AI
10 Use Cases for a Generative AI Chatbot
The 3 Customer Service Technologies of the Future
Researchers Use Conversational AI to Combat Rising Phone Scams
Rewriting the AI-narrative: Why AI Won’t Threaten Personalisation
Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023
Bandwidth Launches AIBridge with Google and Cognigy
Kore.ai Builds Virtual Assistants for the Zoom Contact Center
Humans and Artificial Intelligence in Harmony for Healthcare
How Warehouse Automation Boosts Productivity and E-Commerce CX
Cognigy Releases Knowledge AI Contact Center Solution
CRM
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
Customer Data Platform
Gartner RPA Magic Quadrant 2023: The Latest Updates
It’s time to rethink conversational AI
Why Have We Stopped Chatting with Chatbots?
