Home
Conversational AI
Why Agentic AI Isn’t Always the Answer
CRM
Zoho Zia Agents: What Are They, and What Can They Do?
Contact Center
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription
Customer Data Platform
Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
What Is HubSpot Breeze, and How Does It Work?
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Google Launches an AI Agent That Will Call Customer Service for You
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
Telefónica Tech Targets Customer Service with New GenAI Platform
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
