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WFO
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
Calabrio Confirms CEO Exit, Releases New QA Tools
CRM
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
Contact Centre
Twilio Adds a New Data Layer and Copilot to Flex, Aims to Build Momentum In CCaaS
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Five9 Introduces the “First” Click-and-Customize GenAI Studio for Contact Centers
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
Zoom Reveals New Contact Center Agent & Supervisor Innovations at Enterprise Connect
Verint Releases a TimeFlex Bot to “Revolutionize” Contact Center Scheduling
Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Google Tests New Innovation That Allows Customers to Skip Contact Center Queues
