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Customer Analytics & Intelligence
What’s Next for the Conversational AI Space? – CX Today Roundtable
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
Dialpad Expands AI Capabilities with Google Cloud Partnership
Contact Center & Omnichannel
Microsoft Invests in Builder.ai to Streamline Business App Development
Virtual Humans for CX Success
CRM & Customer Data Management
Zendesk vs HubSpot: Battle of the SaaS Giants
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Gartner: 20 Percent of Contact Center Traffic Will Come from Machine Customers by 2026
Hubspot Is Downsizing by 7 Percent. Here’s Why
Where Should You Apply Conversational AI?
Where Will Voice Fit Into Future CX Strategies?
How Could Microsoft’s ChatGPT Venture Change Customer Experience?
Microsoft Ups the Ante On Conversational AI
Secrets of Great Conversation Design: Setting Your Virtual Agent Up for Success
Workforce Engagement Management
Gartner: Bots Will Cut Contact Center Agent Labor Costs By $80BN In 2026
The Hottest Trends in Helpdesk Technology for 2022
