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Contact Center
AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads
Workforce Engagement Management
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Conversational AI
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
CRM
Microsoft’s Autonomous Agents Are Now Available In Public Preview
Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
SAP Introduces AI Agents That Collaborate Across Business Functions
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
The Big Salesforce-NVIDIA Announcement: A Closer Look
Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)
HubSpot Promises to Make AI Easy, Announces Breeze
