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Contact Center
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
CRM
SAP Introduces AI Agents That Collaborate Across Business Functions
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
Conversational AI
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
The Big Salesforce-NVIDIA Announcement: A Closer Look
Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)
HubSpot Promises to Make AI Easy, Announces Breeze
RingCentral Introduces Its New AI Assist Solutions for RingCX
Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
What Can You Build with Speech AI?
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions
The Big Salesforce-Workday Announcement: A Closer Look
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Agent Assist: Use Cases, Benefits, & Providers
