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Contact Center
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
Zoom Reveals New Contact Center Agent & Supervisor Innovations at Enterprise Connect
Workforce Engagement Management
Verint Releases a TimeFlex Bot to “Revolutionize” Contact Center Scheduling
CRM
Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Google Tests New Innovation That Allows Customers to Skip Contact Center Queues
Voice of the Customer
Medallia’s Latest AI Innovations Promise Premium Personalization
Customer Data Platform
Say Hello to Rufus: Amazon’s New Chatbot
Microsoft Copilot for Service and Sales Are Now Generally Available
Conversational AI
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
CRM Bookings Drop at Microsoft, Despite Its Big Copilot Push
Meet Buddy. Pega’s New Generative AI Assistant
