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Customer Analytics & Intelligence
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
Contact Center & Omnichannel
Why Aren’t Customer Service Teams Ready for Machine Customers?
Workforce Engagement Management
Alvaria Builds a Workforce Engagement Management Innovation Lab
CRM & Customer Data Management
The Salesforce Einstein Copilot Is Now Generally Available
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
Calabrio Confirms CEO Exit, Releases New QA Tools
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
Twilio Adds a New Data Layer and Copilot to Flex, Aims to Build Momentum In CCaaS
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Five9 Introduces the “First” Click-and-Customize GenAI Studio for Contact Centers
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
Zoom Reveals New Contact Center Agent & Supervisor Innovations at Enterprise Connect
Verint Releases a TimeFlex Bot to “Revolutionize” Contact Center Scheduling
Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
