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Customer Data Platform
Say Hello to Rufus: Amazon’s New Chatbot
Contact Center
Microsoft Copilot for Service and Sales Are Now Generally Available
Conversational AI
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
CRM
CRM Bookings Drop at Microsoft, Despite Its Big Copilot Push
Meet Buddy. Pega’s New Generative AI Assistant
Workforce Engagement Management
Verint Bids to Boost Contact Centre Recruitment with an Interviewing Bot
Microsoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or Not
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
OpenAI Has Launched a GPT Store. Here’s What It Means for Contact Centers
Salesforce Announces Einstein Copilot Release Date, New AI for Service Cloud
Salesforce Adds Apple Messages and Augmented Reality to Its Portfolio
Do You Want a Better Customer Experience in 2024? Why Leading With Humans is Best for AI
Verint Secures $20MN Megadeal as It Bets Big on Bots
Better Customer Experience in 2024? AI or People?
Is the AI Copilot the Future of Customer Experience?
Verint to Introduce 50 Specialized Bots for Contact Centers
